CMU MHCI X inQ Service
Know your space
Own your space
Increasing troubleshooting confidence in facilities management
Diagnose
Locate
Resolve
The tools that facility managers are using were designed decades ago, and they are inefficient.
“The ability to be able to aggregate [sensor] information is so difficult since you have to monitor so many different systems”
–facility manager, CMU
Troubleshooting is like a guessing game
Lack of interoperability between softwares to effectively manage alerts
Lack of comprehensive oversight of problems and root causes
Lack of information about the location of broken equipment
How might we make troubleshooting in facilities management more efficient?
Promote Actionability
Enhance work prioritization with spatially mapped alerts
Encourage Curiosity
Save time from analysis, get head-started on the problem
Harness Spatial Awareness
Enable FMs to engage with problems without wasting time on navigation to the problem
Promote Actionability
Spatially Mapped Alerts
Encourage curiosity
Root causes analysis & redirection
product walk through
Harness spatial awarness
All sensor access on building level
AR localization
user pic
“Quote...”
--Mike, facility manager at CMU
Problem Discovery
Research Process
Problem Solving
Design Process
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